CRM - When Trying to Add a Case Gets Notification Failed Error (Doc ID 1452579.1)

Last updated on JUNE 16, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
*** Checked for relevance on 10-Dec-2013 ***

Symptoms

When trying to add a case, an error is displayed.

ERROR
-----------------------
Notification Failed. Page RC_CASE, TabSet CASE_INFO, Tab MAIN. Class Row method GetRecord record RC_GRP_MEM_VW2 is invalid. (2,268)
RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:mSetObjectVisibility PCPC:71075 Statement:1111
Called from:RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:mShowObject Statement:1183
Called from:RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:mSetStateForTab Statement:697
Called from:RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:SetStateForEmbeddedTab Statement:206
Called from:RB_EMBEDDED_TAB.TabSet.OnExecu (17834,4546) RB_EMBEDDED_TAB.TabSet.OnExecute Name:NotifyListener PCPC:13312 Statement:308
Called from:RB_CONTROLS.ControlSet.OnExecute Name:SetActive Statement:143
Called from:RB_EMBEDDED_TAB.EmbeddedTabs.OnExecute Name:HandleEmbeddedTabSelection Statement:119
Called from:RB_EMBEDDED_TAB.EmbeddedTabs.OnExecute Name:ActivatePage Statement:107
Called from:RB_EMBEDDED_TAB.EmbeddedTabs.OnExecute Name:Activate Statement:104
Called from:RDT_DISPLAY_TEMPLATE.DisplayTemplateRunTime.RunTimeAPI.OnExecute Name:Ac

Notification Failed.

STEPS
-----------------------
1. Go to Main Menu > HelpDesk > Add Case
2. Error is presented.

Cause

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