Error Generating Letters in Recruiting: "Open of file \RptInst\HRS_APP_LET.htm Failed: No Such File or Directory (2,633)" (Doc ID 1453370.1)

Last updated on MAY 01, 2017

Applies to:

PeopleSoft Enterprise HRMS Talent Acquisition Manager - Version 9 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to generate recruiting letters, the following error occurs in the Application server log.

ERROR
-----------------------
Open of file \RptInst\HRS_APP_LET.htm failed: No such file or directory. (2,633) HRS_SEND_CRSP.GBL.HRS_CRSP_WRK.HRS_PRVW_CRSP.FieldChange PCPC:3631 Statement:31

...

Error saving generated letter attachment to database (18175,251) HRS_COMMON.LETTERGEN.LetterManager.OnExecute Name:preview PCPC:4612 Statement:79
Called from:HRS_COMMON.LETTERGEN.LetterManager.OnExecute Name:generateAppLetter Statement:35
Called from:HRS_SEND_CRSP.GBL.HRS_CRSP_WRK.HRS_CRSP_SEND.FieldChange Statement:75


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Find Applicants page and select the Applicant whose status is Active and Disposition in 'Offer'
2. Select the Applicant and click on Edit Offer.
3. Click on Generate Letter
4. Error is triggered

Cause

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