DEPT_SYNC Fails When New Department is Entered in PeopleSoft Financials and Message Sent to HRMS (Doc ID 1455319.1)

Last updated on SEPTEMBER 01, 2015

Applies to:

PeopleSoft Enterprise HRMS Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 25-Mar-2014***

Symptoms

HCM 9.1
FIN 9.1
Both on Tools 8.51.07
Issue began when customer applied MP4 and MP5 to HCM HRMS 9.1

When Financials enters a Department ID, it is synced to HCM via Integration Broker DEPT_SYNC Service Operation.  New departments are failing.  It shows publishing node is FIN and URL shows this is being processed in HCM - STUCK in working status.

Cause

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