E-WF: Generic Template Email Address Set To Sender = System, Results In Sender Being Notification Originator (Doc ID 1456922.1)

Last updated on FEBRUARY 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Custom Generic Notification Template has Sender = System, and resulting email is delivered from User that fired off transaction.
 

ACTUAL BEHAVIOR
---------------
The User is sent as the Sender of email.
 
EXPECTED BEHAVIOR
---------------
The email should be sent from System, which is the SMTPSender value configured in Application Server confirguration file.
 
ENVIRONMENT
---------------
PeopleTools Version; PT 8.52.05
Environment: Production
 
STEPS
---------------
The issue can be reproduced with the following steps:
1. Create Generic Template with Sender = System.
2. Navigate to fire off sending the email using the Generic Template.
3. Review resulting email.
 
IMPACT
---------------
From shows User that fired transaction

WHAT WORKS
---------------
The delivered Generic Template SYSDEFAULT using Sender=System works as designed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms