E-NV: Sending NVision Reports To Network Printer via the Web Hangs in Processing Status
Last updated on OCTOBER 22, 2012
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.51 and laterInformation in this document applies to any platform.
Symptoms
When running PS/nVision reports via the Web and selecting:
- Output Type as Printer
- Output Format as XLS
- Output Destination as a UNC Printer path such as \\printservername\printername
the nVision reports hangs in 'Processing' status. The nVision trace file (psnvs_pid.nvt) shows the last two lines to be:
[05/09/12 22:41:23] SPRTASK::FileSave
[05/09/12 22:41:23] Actual Printer Name: \\printservername\printername
and stops logging.
Other reports (SQR and Crystal) can print to this UNC printer path without any problems.
Note: The above issue occurs when the Identity tab for Excel Applications is set to "Launching User" or " This User". If the Identity tab for Excel Applications in DCOMCNFG is set to "The Interactive User", then it works fine.
Cause
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