E-NV: Sending NVision Reports To Network Printer via the Web Hangs in Processing Status (Doc ID 1457481.1)

Last updated on OCTOBER 22, 2012

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

When running PS/nVision reports via the Web and selecting:

 the nVision reports hangs in 'Processing' status. The nVision trace file (psnvs_pid.nvt) shows the last two lines to be:

[05/09/12 22:41:23]  SPRTASK::FileSave
[05/09/12 22:41:23] Actual Printer Name: \\printservername\printername

and stops logging.

Other reports (SQR and Crystal) can print to this UNC printer path without any problems.

Note: The above issue occurs when the Identity tab for Excel Applications is set to "Launching User" or " This User". If the Identity tab for Excel Applications in DCOMCNFG is set to "The Interactive User", then it works fine.

Cause

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