E-WF: PT_WF_NOTIFICATION Application Package(MCF) Taking Long Time For Sending Email Notifications When Using Microsoft Exchange (Doc ID 1457713.1)

Last updated on MARCH 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

PeopleTools 8.51 with MicroSoft Exchange Server

Email sent via PT_WF_NOTIFICATION application package (Send() method) (MCF)and Generic template tasks approximately 30 seconds for sending single mail

EXPECTED BEHAVIOR
-----------------------
It would be best if emails did not take as long as 30 seconds.  This delay causes significant problems for large volume email.

The issue can be reproduced at will with the following steps:


1. Initiate MCFOutbound email using PT_WF_NOTIFICATION, such as hitting Notify button on PeopleTools, Workflow, Defaults & Messages, Email/Worklist page.
2. Email is processed by MS Exchange server
3. Exchange server takes up to 30 seconds for one email

Cause

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