E-AWE: Email Collaboration Test on MultiChannel Framework (MCF) Email Sample Pages, Message Count Fetch Results in Error "Cannot connect to mail server. (162,1560)" (Doc ID 1464524.1)

Last updated on NOVEMBER 04, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.51.15, FSCM 9.1 Bundle 5, with Email Collaboration set up to Use Email Approvals and the PSFT_EMC_GETMAIL node configured:
When hitting Message Count button Fetch, get "Cannot connect to mail server. (162,1560)" error.

Replication Steps:

  1. In PIA menu navigate: PeopleTools > MultiChannel Framework > Email > Sample Pages
  2. In Message Count group box, hit Fetch button.
  3. Observe the pop-up error.

Pop-up Error Text:

Cannot connect to mail server. (162,1560)

Cause

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