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E-AWE: Email Collaboration Test on MultiChannel Framework (MCF) Email Sample Pages, Message Count Fetch Results in Error "Cannot connect to mail server. (162,1560)" (Doc ID 1464524.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


Using Email Collaboration, with Any Tools, or Application Release, that has been set up to Use Email Approvals and the PSFT_EMC_GETMAIL Node configured.  When hitting Message Count button Fetch, get Error:

"Cannot connect to mail server. (162,1560)"

Follow the steps to replicate the issue:

  1. In PIA menu navigate: PeopleTools > MultiChannel Framework > Email > Sample Pages
  2. In Message Count group box, hit Fetch button.
  3. Observe the pop-up error.




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