My Oracle Support Banner

E-AWE: Email Collaboration Test on MultiChannel Framework (MCF) Email Sample Pages, Message Count Fetch Results in Error "Cannot connect to mail server. (162,1560)" (Doc ID 1464524.1)

Last updated on AUGUST 08, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Using Email Collaboration, with Any Tools, or Application Release, that has been set up to Use Email Approvals and the PSFT_EMC_GETMAIL Node configured.  When hitting Message Count button Fetch, get Error:

"Cannot connect to mail server. (162,1560)"

Replication Steps:

  1. In PIA menu navigate: PeopleTools > MultiChannel Framework > Email > Sample Pages
  2. In Message Count group box, hit Fetch button.
  3. Observe the pop-up error.

Pop-up Error Text:

Cannot connect to mail server. (162,1560)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.