E-AWE: Email Collaboration Test on MultiChannel Framework (MCF) Email Sample Pages, Message Count Fetch Results in Error "Cannot connect to mail server. (162,1560)"
(Doc ID 1464524.1)
Last updated on APRIL 02, 2023
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.56 and laterInformation in this document applies to any platform.
Symptoms
Using Email Collaboration, with Any Tools, or Application Release, that has been set up to Use Email Approvals and the PSFT_EMC_GETMAIL Node configured. When hitting Message Count button Fetch, get Error:
"Cannot connect to mail server. (162,1560)"
Follow the steps to replicate the issue:
- In PIA menu navigate: PeopleTools > MultiChannel Framework > Email > Sample Pages
- In Message Count group box, hit Fetch button.
- Observe the pop-up error.
Changes
Cause
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