PeopleSoft Enterprise CRM 8.9 to 9.1 (Revision 2) Upgrade Home Page
(Doc ID 1471227.1)
Last updated on JUNE 07, 2021
PeopleSoft Enterprise CRM Partner Service - Version 8.9 to 9.1 [Release 8.9 to 9] PeopleSoft Enterprise CRM Portal Pack - Version 8.9 to 9.1 [Release 8.9 to 9] PeopleSoft Enterprise CRM Product Data Model PeopleSoft Enterprise CRM Real-Time Advisor - Version 8.9 to 9.1 [Release 8.9 to 9] PeopleSoft Enterprise CRM Mobile Order Capture - Version 8.9 to 9.1 [Release 8.9 to 9] Information in this document applies to any platform.
This page contains documentation and related information for the PeopleSoft Enterprise Customer Relationship Management 8.9 to 9.1 (Revision 2) Upgrade.
Note: The documentation and template files posted on this page have the same titles as the original Customer Relationship Management 9.1 release, however, they are certified for revision 2.
NOTE. This upgrade path is from a PeopleSoft release that is now on Sustaining Support. The last PeopleTools release this upgrade path was certified with is PeopleTools 8.52. If you have upgraded to PeopleTools 8.53 or higher, you will encounter upgrade issues. In that event, you will need to 1) upgrade to the latest available PeopleTools release and 2) use the Editing Instructions documentation (found on My Oracle Support Lifetime Support Policy for PeopleSoft Releases (Doc ID: 1348959.1) for this upgrade path to modify the application upgrade templates to work with the latest PeopleTools release. You will be responsible for resolving any issues encountered during the upgrade. The Oracle Upgrade Lab has services available to assist you with the upgrade, if desired.
View information about currently supported combinations of products, platforms, database servers, web and application servers, browsers, and other products. Please review this content prior to any upgrade.
Use PeopleSoft's interactive Cumulative Feature Overview tool to view concise descriptions of new and enhanced solutions and functionality that have become available between starting and target PeopleSoft releases. This tool offers a simple way to determine the features developed between PeopleSoft releases to assist in your upgrade implementations.
This PeopleSoft upgrade is performed via PeopleSoft Change Assistant. Data conversion scripts for Application Engine and Change Assistant templates are needed to perform the upgrade. To prepare for your upgrade project, it is recommended that your project team becomes well versed in Application Engine and attends PeopleSoft Upgrade training.