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Company Directory Error After Applying HRMS 9.1 MP6 Delta - "Unable to Verify SmartNavigation (1000,22359)" (Doc ID 1475470.1)

Last updated on NOVEMBER 10, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On : HRMS 9.1 MP6 , PeopleTools 8.52, Company Directory

When attempting to Navigate to MainMenu>Company Directory the following error occurs.

A problem has occurred. Unable to verify SmartNavigation (1000,22359)
Please contact your system Administrator

This component must be accessed from a portal folder defined to use SmartNavigation (Application Navigation)

Please use structure and content to verify the folder navigation and application navigation settings of the folder used to enter this page.

-Check that the folder's application navigation settings are correct.Verify Especially the data source properties.In the case of a tree,it is possible that the tree name or (Tree) Effective date are incorrect
-Check the Folder navigation object name.Verify that the user has access to that Content reference.

The issue can be reproduced at will with the following steps:
1. Try to access Company Directory and the message will popup, user will not be able to enter anything on the search dialogue box


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