E-IB: Dead Lock on PSIBQUEUEINST and GetNextNumberWithGapsCommit() Function (Doc ID 1476687.1)

Last updated on JULY 15, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2014***

Symptoms

PeopleTools 8.50.11/ HCM 9.1

Intermittently the deadlock issue starts to happen and when it does it becomes continuous. Deadlock is happening on both a customized transaction (e.g. using CI_JOB_DATA to update data) and PS delivered Workforce Administration transaction. Happens also from  batch processes. Issue seems to occur when the Workforce Profile module was being used frequently.

Error seen in appsrv log,

File: E:\pt85011b-retail\peopletools\SRC\pspubsub\statements.cppSQL error. Stmt #: 363 Error Position: 0 Return: 60 - ORA-00060: deadlock detected while waiting for resource
Failed SQL stmt:UPDATE PSIBQUEUEINST SET QUEUESEQID=QUEUESEQID+:1 WHERE QUEUENAME=:2

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms