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EAP: Issues with Produce Positive Payment File when using File Copy and Output Destination (Doc ID 1483810.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

2 issues with Produce Positive Payment File when using File Copy and Output Destination

ISSUE 1
If File Copy is setup on the External Account, the Pay Cycle Manager generates the error below while clicking on the Process button for 'Produce Positive Payment File' after overriding the 'Output Destination' value. 

ERROR
Page data is inconsistent with database. (18,1)

ISSUE 2
The individual fix of Bug 12361665 - OUTPUT DESTINATION FOR POS PAY NOT DEFAULTING FROM USER PREFERENCES has been applied but the Output Destination is still blank.  It appears that if File Copy is being used, applying Bug 12361665 will still not resolve this issue.  The Output Destination on the Pay Cycle Manager page will still be blank and will not default the information from User Preferences.

STEPS

ISSUE 1
1.  Navigate to Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences > Paycycle hyperlink under Product preference
2.  On the PayCycle page, populate 'Server File Destination' and 'Server Destination Printer'
3.  Navigate to Banking > Bank Accounts > External Accounts > Payment Methods tab
4.  For Payment Method = System Check, check the box for 'Positive Payment' and 'File Copy'
5.  Create a Voucher.
6.  Pay the Voucher using Pay Cycle Manager
7.  Run Payment Selection
8.  Run Payment Creation
9.  After Payment Creation is run, observe that the 'Output Destination' is defaulted from User Preference for 'Print Checks'
10.  Run Print Checks
11.  Run Format Positive Payment
12.  Notice that the Output Destination field is incorrectly populated for the 'Produce Positive Payment File' process. The value is also different from the User Preference set up
13.  Override the 'Output Destination' value and click on the Process button
14.  Above error is generated

ISSUE 2
1.  Navigate to Set Up Financials/Supply Chain > Common Definitions > User Preferences > Define User Preferences > Paycycle hyperlink under Product preference
2.  On the PayCycle page, populate 'Server File Destination'
3.  Navigate to Banking > Bank Accounts > External Accounts > Payment Methods tab
4.  For Payment Method = System Check, check the box for 'Positive Payment' and 'File Copy'
5.  Create a Voucher
6.  Pay the Voucher using Pay Cycle Manager
7.  Run Payment Selection
8.  Run Payment Creation
9.  Run Print Checks
10.  Run Format Positive Payment
11.  Run Produce Positive Payment File
12.  Notice that the Output Destination field is not populated

Cause

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In this Document
Symptoms
Cause
Solution
References


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