E-PIA: How To Handle Small User Groups with Browser Issues (Doc ID 1486974.1)

Last updated on MARCH 10, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.

Goal

How to troubleshoot individual browser issues ?

Example Situation: After a recent upgrade from 8.51 to 8.52, an individual's machine using IE8 is having a problem with a 'ptCommonObj' is undefined. It is only this machine - how can the browser be reviewed for configuration options that would impact PeopleSoft?
 

Solution

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