Incorrect Disbursed Amounts Showing on Award or Award Activity (Doc ID 1487312.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

After applying CS 9 Bundle 26 or CS 8.9 Bundle 33, one of the following symptoms are observed:

1) Award activity shows authorization and disbursement actions for a cancelled/declined item type being 'undisbursed'. However, the item type was never authorized or disbursed originally, and no authorized or disbursed amounts show on any other Financial Aid award screens or tables.

2) The 'Disbursement' link on award entry, and the Disburse Aid page, shows a disbursement amount for a cancelled/declined item type. However, the item type was never disbursed, and no authorization or disbursement actions are reflected on award activity.

Which of the above two symptoms are seen will depend on whether the affected item types were run through authorization and disbursement since the 'phantom' authorization and disbursement amounts were first created.

3) An item type previously disbursed has been cancelled/declined. The disbursed amounts - in the disbursement link and Disburse Aid page - show 0. However, the item type was not undisbursed from the account. Award activity shows the action cancelling the item type, but no subsequent authorization or disbursement actions.

Other variations of the issue have also been seen prior to or since the issue specific with Bundle 26/33. These are similar to what is described above, except not isolated just to cancelled item types; however the occurrences seem to be much more random and sporadic.

 

 

Cause

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