Search/Match HCR_SM_SEARCH Page, Using Workforce Administration Path, Is Not Returning Any Rows (Doc ID 1488535.1)

Last updated on OCTOBER 09, 2015

Applies to:

PeopleSoft Enterprise HRMS Human Resources - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms


When attempting to search for an existing person in the system, the following error occurs.

ERROR
-----------------------
Search Criteria did not return any results (18160, 43)
Enter new or additional Search criteria.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu > Workforce administration > Personal Information > Add a Person > Search for Matching Persons
2. Enter value Peter in First name field and Smith in Last name field.
3. Click search and the system gives an error saying "Search Criteria did not return any results (18160, 43)
Enter new or additional Search criteria. "
4. Now navigate to Main Menu > Workforce administration > Personal Information > Modify a Person
5. Search with last name smith and name peter, the result shows up.
6. Now navigate to Main Menu > Campus Community > Personal Information > Search/Match
7. Enter value Peter in First name field and Smith in Last name field.
8. Click search and the result shows up.
  

Cause

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