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E-MCF/IB: Troubleshooting "Cannot connect to mail server (162,1560)" on MCF Email Sample Pages - GetMail Server Test (Doc ID 1489531.1)

Last updated on APRIL 18, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 and later
Information in this document applies to any platform.

*** Last revision: 14-Oct-2015 ***


****Checked for relevance on 27-Mar-2017****

Purpose

On PeopleTools release 8.48 or later, after having set up the MCF_GETMAIL node to use the GETMAILTARGET connector, and the GETMAILTARGET connector properties to matching your mail server parameters. you may still receive the below error when testing it via MCF "Sample Pages", as follows:

Steps to Replicate:

  1. Set up the the MCF_GETMAIL node to use the GETMAILTARGET connector, with properties adjusted to your mail server.
  2. Navigate in PIA main menu PeopleTools > MultiChannel Framework > Email > Sample Pages
  3. Run the GetMail test selecting any action, for example MessageCount, and hitting Fetch

Error Message:

Cannot connect to mail server (162,1560)
Please check the mailbox user name, password and the mail server you are trying to connect to

  How to diagnose and overcome the cause of the problem?

Troubleshooting Steps

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