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E-MCF/IB: Troubleshooting "Cannot connect to mail server (162,1560)" on MCF Email Sample Pages - GetMail Server Test (Doc ID 1489531.1)

Last updated on JULY 19, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 and later
Information in this document applies to any platform.

*** Last revision: 14-Oct-2015 ***


On PeopleTools release 8.48 or later, after having set up the MCF_GETMAIL node to use the GETMAILTARGET connector, and the GETMAILTARGET connector properties to matching your mail server parameters. you may still receive the below error when testing it via MCF "Sample Pages", as follows:

Steps to Replicate:

  1. Set up the the MCF_GETMAIL node to use the GETMAILTARGET connector, with properties adjusted to your mail server.
  2. Navigate in PIA main menu PeopleTools > MultiChannel Framework > Email > Sample Pages
  3. Run the GetMail test selecting any action, for example MessageCount, and hitting Fetch

Error Message:

  How to diagnose and overcome the cause of the problem?

Troubleshooting Steps

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