CRM: HTML File Causes HTML Tags To Be Shown In Sent Correspondence Or Outbound Emails
(Doc ID 1490832.1)
Last updated on MARCH 26, 2019
Applies to:
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]Information in this document applies to any platform.
Symptoms
On : CRM 9.1 version, ERMS
1. The Import HTML button function on the Update/Replace HTML Template of the Template causes the HTML tags to be shown in the template when sent out of CRM. A copy and paste of the same layout from a browser window into a template does not cause the same issue.
The issue can be reproduced at will with the following steps:
- Navigate to Set UP CRM > Common Definitions > Correspondence > Template
- On the Template search page, click on Add a New Value
- Add the template name and language code is English. Click on Add
- Fill in information needed and click on Create a HTML Template
- Fill in information needed and click on Import HTML
- Add the HTML file attached to this SR
- An amount of white space at the top of the template is inserted as well
- Click OK on the Create HTML Template page
- Save the changes. No terms are used in the template
- Add this template to a package
- Send this template to an email
- Notice that the HTML tags are visible in the email received.
2. CRM Outbound email notification from case contains HTML tag errors. A case is created in CRM from an email. Outbound notifications which use a template are sent out via AAF policy. The recipient reports that the email message contains HTML tag errors.
The issue can be reproduced at will with the following steps:
- Send an email to CRM worklist
- Create case from it
- Use a template so AAF policy sends notification to client.
Due to this issue, users cannot have a clear text in the template received.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |