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ETL 9.0: Manager Unable To Approve Overtime (Doc ID 1492274.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9 and later
Information in this document applies to any platform.
***Checked for relevance on 14-Jul-2014***

Symptoms

On : 9 version, Approvals

When attempting to approve overtime,
the following error occurs.

ERROR
-----------------------
Optimistic lock exception at Approval process instance (Id = 'PBA_OvertimeClaim', Definition ID = '2 Levels', Effective date '1990-01-01', Thread id
'608131') (236,1056):10:1, Step nbr 2. Please refresh the page try the same operation again. (236,1009) PTAF_CORE.ENGINE.StepInst.OnExecute
Name: ChangeStatus PCPC:32748 Statement:457
Called from:PTAF_CORE.ENGINE.StepInst.OnExecute Name:UpdateStatus Statement:178
Called from:PTAF_CORE.ENGINE.StepInst.OnExecute Name:Approve Statement:71
Called from: PTA


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as an employee and navigate to Main Menu > Self Service > Overtime Management > Overtime Request and report overtime
2. Then login as the approver and navigate to Main Menu > Manager Self Service > Overtime Management > Overtime Approval and approve time
3. Got the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve the time and the employees will not get paid on time.

Cause

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In this Document
Symptoms
Cause
Solution
References


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