"The Contact method already exists" Errors On PERSON_BASIC_SYNC Subscription Contract Processing In CRM (Doc ID 1494298.1)

Last updated on FEBRUARY 03, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
PERSON_BASIC_SYNC Errors with Contact Method Already Exists
 
Error:
The Contact method already exists on 09 December 2010 (18076,2910)
RB_BORM.BO.ContactMethod.OnExecute  Name:endBOCMUses  PCPC:96976  
Statement:1667 Called from:RB_BORM.BO.ContactMethod.OnExecute  
Name:endBOCMUse  Statement:1608 Called from:RB_BORM.BO.B

The issue can be reproduced at will with the following steps:

  1. Create person in HRMS
  2. On next day delete a phone number/email address, add new one and save it
  3. In CRM subscription the error is displayed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms