Error When Selecting My Profile or My Org Chart in Company Directory: "An Object of Class HR_ABN:ABNFolderURLUtility Failed to Deserialize (2,693)" (Doc ID 1495495.1)

Last updated on JANUARY 03, 2016

Applies to:

PeopleSoft Enterprise HRMS Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 2-Apr-2014***

Symptoms

When attempting to click on My Profile, My Org Chart hyperlink the following error occurs.

ERROR
-----------------------
An object of class HR_ABN:ABNFolderURLUtility failed to deserialize. (2,693)
An error happened while trying to unpack the value of an object of the given class.

Once we click OK, then following message is displayed.

Data Integrity Error (124,85)
The data structure from the page does not match the data structure in the database. This can be caused by a change in the record definition while you were viewing the page. This is a non-recoverable error and the current transaction will be aborted.

STEPS
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The issue can be reproduced at will with the following steps:

The above error message occurs in the below 3 scenarios.
1.) Upon clicking on My Profile hyperlink in Company Directory pagelet.
2.) Upon clicking on My Org Chart hyperlink in Company Directory pagelet.
3.) Upon entering some name in edit box and click on Enter button on keyboard or click on Search push button in Company Directory pagelet.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use company directory feature.

Cause

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