Expense Report is Not Getting Submitted For Approval If Email Approval is Enabled (Doc ID 1497891.1)

Last updated on APRIL 26, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Expense Report is not getting submitted for approval and user gets email stating expense report could not be submitted due to system error. This issue occurs when Email Approval is enable for expense report.


Steps:
-----------
1) Enable Email Approval for Expense Report.
2) In Transaction Configuration for ERApproval set Notification Options - Delivery Method as 'Both Attachment and Inline' or 'Enhanced Attachment'.
Navigation: Enterprise Components > Approvals > Approvals > Transaction Configuration - ERApproval.
3) Create and submit expense report for approval.

Expected result:
---------------------
Expense report should get submitted for approval.

Actual result:
-----------------
Expense report status changes to Pending and user gets email notification stating:

"Expense Report could not be submitted due to system error. Please contact your system administrator."

Cause

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