Error when Dispatching a Purchase Order. (SQR 9004) TrueType font file albw.ttf cannot be opened. (Doc ID 1499057.1)

Last updated on MAY 16, 2016

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to Dispatch a purchase order the following error occurs.

ERROR
-----------------------
(SQR 9004) TrueType font file albw.ttf cannot be opened. Please check if file exists, or correct font configuration in [TrueType Fonts] section of SQR.INI file.

SQR for PeopleSoft: Program Aborting.


Steps to recreate the issue:
1. Create a purchase order with Header Comments
2. One of the Header Comments should contain special characters.
3. Save and Dispatch the PO

Issue will also occur when there are special characters in the line description.

The issue has the following business impact:
Due to this issue, users cannot dispatch purchase order that have comments which contain special characters.  Or have purchase orders with special characters in the Line Description.

Cause

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