ETL 9.1: Manager Self Service-Time Management-report Time-get Employees Very Slow Performance (Doc ID 1504548.1)

Last updated on OCTOBER 13, 2016

Applies to:

PeopleSoft Enterprise HRMS Time and Labor - Version 9.1 and later
Oracle Enterprise Linux 4.0
***Checked for relevance on 14-Jul-2014***

Symptoms

On : 9.1 version, Time Reporting

When users are trying to access Manager Self Service-Time management-report time-get employees, the results take a lot of time, and some times do not get displayed.
When ever we click on Get employees, PSAPPSRV consumes 100% CPU.This is causing performance issues.
We are on Peopletools 8.52.06- GP Bundle 9, HCM 9.1

Get the employees in an acceptable time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Manager Self Service-Time management-report time
2. Click on get employees
3. The results come up after a long time

The issue has the following business impact:
Due to this issue, users cannot work with this behavior because sometime the employees not even displayed.

Cause

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