Tasks are not visible on HelpDesk/Support case (Doc ID 1511322.1)

Last updated on JANUARY 14, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.
All TASKS are missing on the Tasks page of a Helpdesk case, but the TASK count is shown correctly on the tab. How to make the tasks visible to the user?

Goal

 When a Helpdesk or Support app user opens a case and goes to the TASKS tab, he/she would expect to see the list of tasks already created OR after creating a new task on the page, he/she would expect to see it.   This is not happening only under one specific circumstance.

Solution

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