"Do Not Refund" Service Indicators Are Ignored In Online Refund When The End Date Is In The Future

(Doc ID 1517384.1)

Last updated on JULY 11, 2016

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.


On CS 9, with a Service Impact of Do Not Refund the online refund process incorrectly sends the refund. The Batch refund process correctly holds the refund.

The issue can be reproduced at will with the following steps:

  1. Setup a Service Indicator for No Refund
  2. Setup a Service Impact with Basis of Impact of Term and Date with a future Date
  3. Apply the Service Indicator to a student
  4. Put a negative balance on the student account
  5. process an online student refund


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