"Do Not Refund" Service Indicators Are Ignored In Online Refund When The End Date Is In The Future (Doc ID 1517384.1)

Last updated on JULY 11, 2016

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On CS 9, with a Service Impact of Do Not Refund the online refund process incorrectly sends the refund. The Batch refund process correctly holds the refund.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Setup a Service Indicator for No Refund
  2. Setup a Service Impact with Basis of Impact of Term and Date with a future Date
  3. Apply the Service Indicator to a student
  4. Put a negative balance on the student account
  5. process an online student refund

Cause

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