E-AS PSAPPSRV Crashes at SmServerConnection::EnqueueWaiter with Custom Signon PeopleCode (Doc ID 1517827.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Users were unable to login to the Peoplesoft application and were getting the below error message at the login page :

bea.jolt.ServiceException: TPESVCERR - server error while handling request

The PSAPPSRV log file generated the following :

PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) PeopleSoft ID and Password authentication succeeded for user PSAPPS@erpsteap221d.
PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) File-Cache Read: [UPM(SSO_DFLT_USER)], duration: 0.000sec
PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) File-Cache Read: [PCM(1/FUNCLIB_LDAP/2/LDAPAUTH/12/FieldDefault/0/_/0/_/0/_/0/_)], duration: 0.000sec
PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) File-Cache Read: [PCM(104/PT_SECURITY/105/LDAP/107/AuthenticationMap/12/OnExecute/0/_/0/_/0/_)], duration: 0.000sec
PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) File-Cache Read: [PCM(104/PT_SECURITY/105/LDAP/107/LDAPServer/12/OnExecute/0/_/0/_/0/_)], duration: 0.000sec
PSAPPSRV.4063700 (1) [01/04/13 16:20:56 GetCertificate](4) File-Cache Read: [PCM(104/PT_SECURITY/105/LDAP/107/UserProfileProperty/12/OnExecute/0/_/0/_/0/_)], duration: 0.000sec
PSPAL: Abort: Unexpected signal received
PSPAL: Abort: Location: /vob/peopletools/src/pspal/exception_sigaction.cpp:494: PSPAL::SigactionSignalHandler::RecoverableSignalHandler(int, siginfo_t *, void *)
PSPAL: Abort: Generating process state report to /optware/psoft/851/PLPFSTG2/PLPFSTG2_CFG_HOME/appserv/PLPFSTG2/LOGS/PSAPPSRV.4063700/process_state.txt
PSAPPSRV.4063700 (1) [01/04/13 16:20:59 GetCertificate](0) Process aborted.

Cause

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