Cybersource VISA Transactions Rejected Due To Invalid Format Of Telephone Number (Doc ID 1522872.1)

Last updated on JUNE 19, 2013

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

As of January 23,2013, payments attempted with a VISA credit card are being rejected at Cybersource due to an invalid phone number error. We contacted  PeopleSoft is formatting the telephone number with special characters. According to Cybersource special characters need to be removed.

Connectivity to Cybersource is via the Business Interlink.  Hosted payment transactions to Cybersource, and business interlink or hosted payment transactions to Touchnet are not affected.



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Changes

 Cybersource has indicated, increased security measures were put in place yesterday, Wednesday, January 23, 2013.  These changes were requested by VISA regarding the telephone number.

Cause

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