E-MCF: Microsoft Exchange 2010 Reports Negative Size for Emails (Doc ID 1527706.1)

Last updated on APRIL 18, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 to 8.54 [Release 8.4]
Information in this document applies to any platform.

*** Latest revision date: 29-Jun-2015 ***


Symptoms

Applies to ALL PeopleTools releases , Microsoft Exchange 2010

The site is reading Emails through ERMS process RB_MAIL_READ into the PeopleSoft application/database.

When emails are read, some emails remain on the server and the process monitor's message log shows ERMSErrCD of 10.

 These emails are also logged in the exception emails page and returns with error code 10 – Generic Email connect error.

Upon inspection, these emails which are not read appear to be normal text emails with no attachments.

The issue started occurring after the mail server upgrade from Microsoft Exchange 2007 to 2010

The Integration Gateway message log file msglog.html shows:

Changes

 The site recently upgraded their mail server from Microsoft Exchange 2007 to Microsoft Exchange 2010

Cause

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