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E-REN: Ping Test Fails when Using Load Balancer or Proxy Server in front of REN server: Browser Error Message is: "Ping test failed to load REN client ...." (Doc ID 1530082.1)

Last updated on JANUARY 29, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.


When REN server is configured to use a Load Balancer or Proxy server, the following browser error occurs when running a ping test:

If running a report to window, it stays in queued status.

The REN server log does not show any errors. However, if debug logging is enabled, you will notice that the REN server is not receiving all of the REN-related requests.


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