ELM 9.X: With Peopletools 8.51 If Learner Launches First AICC Content from Learning Component, then When Launch the Next Content Component, It Does Not Launch. (Doc ID 1531651.1)

Last updated on SEPTEMBER 15, 2014

Applies to:

PeopleSoft Enterprise ELS Enterprise Learning Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

IN ELM 9.1 on PeopleTools 8.51 and using Internet Explorer 7 (IE7) or 8 (IE8) browser, for an Activity with multiple Learning Components and where one Learning Component is AICC content, when the learner launches the next learning component, the content does not launch and the icon continuously spins.


Steps to Replicate Issue: 

1) Open the Internet Explorer (IE7 or IE8) browser
2) Log in as a Learning Administrator
3) Navigate to Main Menu > Enterprise Learning > Catalog Maintain Activities
4) Create a new Activity for Delivery Method: External Vendor Self-Paced
5) Set the Enrollment information
6) On the Activity Details Page, Ensure Default the Learning Environment exist
7) Add the Learner Group(s)
8) {click} Learning Component tab and Add aWeb-Based Learning Component.
9)  Update the Learning Component Code
10) Description
11)  {select} type to AICC-HACP
12)  {enter} FTP/URL
13)  Upload the AICC content.
14)  {click Ok} and Save Activity.
15) {click} Learning Component tab and Add a second (2nd) Web-Based Learning Component.
16)  Update the Learning Component Code
17) Description
18)  {select} type to AICC-HACP
19)  {enter} FTP/URL
20)  Upload the AICC content.
21)  {click} Ok and Save Activity.
22)  {click} Completion tab and set the Master score for content and check required.
23)  Set Activity Status = Active and Save Activity.
24)  Rebuild Index (AE LM_VER_IDX), successfully
25)  Log in as Learner
26)  Navigate to Main Menu > Self Service > Learning > Search Catalog
27)  {enter} Catalog Item name and search
28)  From Search Results {click} enroll into the Activity with with multiple AICC Learning Components.
29)  Launch the first (1st) Learning Component and Complete.
30)  Return and Launch the second (2nd) Learning Component, notice the Content does not launch and the icon continuously spins.


 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms