ERMS - RB_MAILROUTE failed with "Invalid Context Variable" error

(Doc ID 1534214.1)

Last updated on NOVEMBER 28, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to setup ERMS to process email and auto acknowledgment, RB_MAIL_ROUTE failed the following error

ERROR
-----------------------
Invalid Context Variable (0). (18112,1021)
Context ID: Unstructured Email Processing Context >> 601897870159806845194627047923
An attempt was made to retrieve a variable from a context for which the variable is not valid in the context.
(18112, 1021)
Error saving Component Interface. {RBC_REQUEST_CI} (91,37)
CM API Error Handler has error messages
3(18112,1054) - Invalid Context Variable (0). (18112,1021)
Context ID: Unstructured Email Processing Context >> 601897870159806845194627047923
An attempt was made to retrieve a variable from a context for which the variable is not valid in the context.
(18112, 1021)
1(91,37) - Error saving Component Interface. {RBC_REQUEST_CI} (91,37)



Cause

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