ELM 9.X: SCORM 2004 Course Content Not Exiting if Click Exit Button on IE8 (Doc ID 1540089.1)

Last updated on JULY 18, 2016

Applies to:

PeopleSoft Enterprise ELS Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 Using Internet Explorer 8 (IE 8), if Learner enrolls and launches SCORM 2004 content, then clicks the Exit button, window does not close and completion learner data is not sent back to the ELM 9.1 application.

Steps to Replicate Issue:

1)  Using IE 8 Browser, Learner logs into ELM application.
2)  From My Learning, Learner searches and enrolls in SCORM 2004 Course
3)  Once the new window opens with content and navigate through the course, and then Click the Exit button. A message displays  “You are navigating away from course, Do you want to continue?”.
4) {click} OK and Learner remains on content page.  Window does not close and nothing is updated in ELM 9.1 application.   Also, the Next, Previous, and Pause button are having same type of issue.

Cause

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