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E-CR: How to Install and Configure Crystal Runtime And Other Components for PeopleTools 8.53+? (Doc ID 1540788.1)

Last updated on MARCH 06, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.


This document aims to provide the steps to install and configure the Crystal Runtime and associated components to ensure Crystal Reports can run on PeopleTools 8.53 and later.

Various errors will occur if not all of the Crystal components are configured.  For example, some or all of these errors have been known to occur:

Crystal Errors

  1. "Missing or invalid version of SQL library PSORA32 (200.0). Invalid userid or password."
  2. "Could not load file or assembly 'System.Web, Version=, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified."
  3. "Product: Crystal Reports 2008 -- Error 1904. Module..."
  4. - CRYSTAL.TRC shows:
    5     3704   6851       02/28/13 12:36:46   Crystal Runtime exception: System.IO.FileNotFoundException: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.
    6     3704   6851       02/28/13 12:36:46   File name: 'CrystalDecisions.CrystalReports.Engine, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304'
    7     3704   6851       02/28/13 12:36:46      at CCRReportDocument.Init(CCRReportDocument* )
    8     3704   6851       02/28/13 12:36:46      at CCRReportDocument.Init_safe(CCRReportDocument* )
    9     3704   6851       02/28/13 12:36:46   WRN: Assembly binding logging is turned OFF.
    10    3704   6851       02/28/13 12:36:46   To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    11    3704   6851       02/28/13 12:36:46   Note: There is some performance penalty associated with assembly bind failure logging.
    12    3704   6851       02/28/13 12:36:46   To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
    CRW*.log shows:
    3704: 1362083806: PSPAL::Abort: Unrecoverable exception received
    3704: 1362083806: PSPAL::Abort: Location: E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:592: PSPAL::UnhandledExceptionFilter::UnrecoverableExceptionFilter
    3704: 1362083806: PSPAL::Abort: Abort diagnostics generation is currently disabled
    3704: 1362083806: PSPAL::Abort: Terminating process now.
    Crystal Runtime initialization failed
  5. "CrystalDecisions.CrystalReports.Engine.InternalException: The Report Application Server failed ---> System.Runtime.InteropServices.COMException (0x800001F5): The Report Application Server failed at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext) at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)"


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In this Document
 Crystal Errors
 Prerequisites for Crystal Installation
 Installing and Configuring Crystal
 I. Rename the file: cryptocme2.dll
 II. Set the PATH value
 III. Install the Crystal Runtime
 IV. Update the Crystal Exe Path
 V. Rerun psodbccrinst.exe
 VI. Install the Microsoft .NET Framework, version 3.5 and 4
 Setup Completion

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