My Oracle Support Banner

E-CR: Crystal Gets Error 'Could not load file or assembly 'System.Web, Version=' When Run From PSNT Process Scheduler (Doc ID 1548122.1)

Last updated on OCTOBER 11, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.


On : 8.53 version, Crystal Reports

When attempting to run any delivered Crystal report, the process goes to Error and the following error is seen in the CRYSTAL TRACE file

Could not load file or assembly 'System.Web, Version=, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.

The issue can be reproduced at will with the following steps:
1. enable CRYSTAL TRACE in the process scheduler configuration file:  PS_CFG_HOME\APPSERV\PRCS\<DOMAIN>\PSPRCS.CFG


; Trace settings for Crystal
CrystalEXEPath=C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0

2. restart the process scheduler and submit the report

3. observe the error in the CRYSTAL.TRC file


The issue has the following business impact:
Due to this issue, users cannot run any Crystal reports.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.