E-CR: Crystal Gets Error 'Could not load file or assembly 'System.Web, Version=4.0.0.0' When Run From PSNT Process Scheduler (Doc ID 1548122.1)

Last updated on MAY 02, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 8.53 version, Crystal Reports

When attempting to run any delivered Crystal report, the process goes to Error and the following error is seen in the CRYSTAL TRACE file

ERROR
-----------------------
Could not load file or assembly 'System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. enable CRYSTAL TRACE in the process scheduler configuration file:  PS_CFG_HOME\APPSERV\PRCS\<DOMAIN>\PSPRCS.CFG

Example:

[Crystal]
;=========================================================================
; Trace settings for Crystal
;=========================================================================
CrystalEXEPath=C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0
Trace=YES
TraceFile=%TEMP%\CRYSTAL.TRC

2. restart the process scheduler and submit the report

3. observe the error in the CRYSTAL.TRC file

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run any Crystal reports.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms