ERMS Content routing - RB_MAILROUTE Failed on the Verity Search API--(RB_ANLZEMAIL.PRCQGRP.SEARCH) (Doc ID 1553002.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, ERMS-Unstructured Email Proc

When having ERMS configured for Content routing based on keyword, the  PRCEMAIL job failed on the the Email Routing Process (RB_MAILROUTE).

RB_MAILROUTE fail on the Verity Search API--(RB_ANLZEMAIL.PRCQGRP.SEARCH) (PeopleCode)

FUNCLIB_RB.RB_SEARCH_REQUEST.FieldFormula
Function RBGetResults_From_Collection

It stops at

&SearchResultsColl = &SearchQuery.Execute(1, &pMaxRows);



Cause

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