SA-Help Deferral Process Incorrect When Multiple Upfront Payments Exist (Doc ID 1553215.1)

Last updated on NOVEMBER 23, 2015

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

When students have made multiple upfront payments on different days for their SA-HELP Fee, the balance is paid in full, the SA-HELP deferral process (SSF_SAH_DEF) is still deferring part of the SA Fee.  The deferral amount is equivalent to the amount of the first payment made  A credit balance on the SAF account occurs.  This does not occur if multiple payments are made on the same day or if the SA-HELP fee is paid with one payment.

The issue can be reproduced at will with the following steps:
1. Using a student with an outstanding SA Fee, make a partial upfront payment against that fee.
2. On a different date, make another payment to completely pay off the SA Fee.
3. Run the SA Help Deferral process
The student is left with a credit balance against their SAF account because part of the fee has been deferred even though they had already paid the fee upfront.


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Cause

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