Last updated on NOVEMBER 23, 2015
Applies to:PeopleSoft Enterprise CS Student Financials - Version 9 to 9 [Release 9]
Information in this document applies to any platform.
When students have made multiple upfront payments on different days for their SA-HELP Fee, the balance is paid in full, the SA-HELP deferral process (SSF_SAH_DEF) is still deferring part of the SA Fee. The deferral amount is equivalent to the amount of the first payment made A credit balance on the SAF account occurs. This does not occur if multiple payments are made on the same day or if the SA-HELP fee is paid with one payment.
The issue can be reproduced at will with the following steps:
1. Using a student with an outstanding SA Fee, make a partial upfront payment against that fee.
2. On a different date, make another payment to completely pay off the SA Fee.
3. Run the SA Help Deferral process
The student is left with a credit balance against their SAF account because part of the fee has been deferred even though they had already paid the fee upfront.
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