Error at Self Service Higher Education pagelet "Customer not defined in profile" (Doc ID 1554405.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

Error at Self Service Higher Education pagelet "Customer not defined in profile"

REPLICATION STEPS
=================
1) Go to Main Menu > Service Center > Add Case. It will show add case page
2) Go to Pagelet and add `Self Service Higher Education¿
3) Sign out and Sign in Back
4) It will display pagelet on home page
5) Click on `Create New Case¿ link it will give error message.  Your account is not correctly set up, because you do not have a Customer   defined to your profile. (17831,8034)
6) Now go to Main Menu > Service Center > Add Case you will get same message
 
Your account is not correctly set up, because you do not have a Customer defined to your profile. (17831,8034)

Cause

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