CRM 9.X: Unable To Print (Merging Okay) (Doc ID 1556118.1)

Last updated on APRIL 06, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Correspondence Management

When attempting to print a correspondend, RBC_PROCESS fail with error

WARN No appenders could be found for logger (com.peoplesoft.crm.co.cm.CheckFileToDownload).
log4j:WARN Please initialize the log4j system properly.
[052113_171043833][][ERROR] WARNING: xslt config properties not found
[052113_171044049][][ERROR] Invalid document level configuration input.
[052113_171044050][oracle.apps.xdo.template.PropertyManager][EXCEPTION] java.io.FileNotFoundException: /u01/app/psft/CRM/MSCRITST/appserv/CorrespondenceManagement/config/xdo.cfg (No such file or directory)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at oracle.apps.xdo.common.config.ConfigReader.read(Unknown Source)
at oracle.apps.xdo.template.PropertyManager.getProperties(Unknown Source)
at oracle.apps.xdo.template.PropertyManager.getRuntimeProperties(Unknown Source)
at oracle.apps.xdo.template.FOProcessor.generate(Unknown Source)
at com.peoplesoft.crm.co.cm.PDFCreationXMLP.PDFCreate(PDFCreationXMLP.java:75)
at com.peoplesoft.crm.co.cm.PDFCreationXMLP.process(PDFCreationXMLP.java:49)
at com.peoplesoft.crm.co.cm.PDFCreationDriver.PerformPDFCreation(PDFCreationDriver.java:85)
at com.peoplesoft.crm.co.cm.PDFCreationDriver.processFO(PDFCreationDriver.java:105)
at com.peoplesoft.crm.co.cm.PDFCreationDriver.process(PDFCreationDriver.java:69)

PeopleTools 8.52.12 - Application Engine
Copyright (c) 1988-2013 Oracle and/or its affiliates.
All Rights Reserved


In RBC_PROCESS AE. Calling Controller:Prepare Trnx (0,0)

In RBC_PROCESS AE. Calling Controller: Before Done DoProcess() (0,0)

CMF_ID=214ffe90c26311e28fd5bb15d31871b43549 (0,0)

In RBC_PROCESS AE. Back from Controller: Done DoProcess() (0,0)
Application Engine program RBC_PROCESS ended normally
PSJNI: INFO: Unloaded the Java VM

Cause

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