E-CHRT Getting 'Image Creation Failed' for Charts After Upgrading To PeopleTools 8.53 (Doc ID 1558129.1)

Last updated on MAY 07, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.
This document has been merged with E-CHRT: Image Creation Failed In Charts After Upgrade To PT8.53 [ID 1551331.1].

Symptoms

After a PeopleTools upgrade to PeopleTools 8.53, Peoplesoft Charts are failing to render, generating error "Image Creation Failed" on the pagelet - PeopleTools > Performance Monitor > System Monitor > System Performance.

In the Application Server Log, $PS_HOME\appserv\<DOMAIN>\LOGS\APPSRV_MMDD.log, these errors are listed:

"PSJNI: Java exception thrown: java.lang.NoSuchMethodError: oracle.dss.graph.Graph.setCustomLayout(I)V      
PSJNI: Java exception thrown: java.lang.NoSuchMethodError: oracle.dss.graph.Graph.getCommonGraph()Loracle/dss/graph/CommonGraph;

PSAPPSRV.4252 (5) [2013-05-23T17:53:38.640 GetCertificate](3) PSJNI: Classpath: 'E:/psft/PT853/class/bicmn.jar'
PSAPPSRV.4252 (5) [2013-05-23T17:53:38.640 GetCertificate](3) PSJNI: Classpath: 'E:/psft/PT853/class/bipres.jar'"

Cause

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