Requisition not Getting Routed to Approvers (Doc ID 1564115.1)

Last updated on MAY 01, 2023

Applies to:

Symptoms

Requisition not getting routed to approvers.

Setup:
1) Create 4 roles with authorization for different category and Monetary Amount
- AM_SS_ACCOUNTING_CLERK
- AM_SS_MANAGER
- MANAGER
- VICE PRESIDENT
2) Associate first three roles with User A in same sequence (so AM_SS_ACCOUNTING_CLERK comes first than AM_SS_MANAGER)
3) Test Requester: User B Assign User A as Supervisor
4) User A's Supervisor is setup as user C with VICE PRESIDENT role assigned.
5) Setup Approval Process Setup with Static Line Level Approval and a Dynamic Header Level
6) Approval Authorization is setup with the roles above
7) Enable workflow for eProcurement, Business Unit USXXX

Steps:
1) Create a Requisition for $ 200 for Category 00003 (Hardware) and click Save and Preview.
2) It is found that at Second stage workflow shows Error Step (Routing for Admin), However when the Role AM_SS_ACCOUNTING_CLERK is deleted from User A user profile.
3) Creating similar requisition workflow map show routing to User A.

Similar application behaviour is observed from Preview Approval Process from the Approval Process Setup page

Changes

Cause

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