This Page Is No Longer Available Error when opening a case via My Cases pagelet. (Doc ID 1565147.1)

Last updated on AUGUST 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.

Goal

 Why the system gives "This page is no longer available error" error when opening a second case while the first case is still opened?

 

STEPS:
1. Logon as VP1
2. Enable Cases - My Agent pagelet via Personalize Content
3. Make sure there are at least two(2) cases displayed in the pagelet
4. Open the first case in the pagelet - this opens a new window.
5. Change something on the case and save.
6. Go back to pagelet window and try to open another case - Error is returned

Solution

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