Two issues with Analyze Lines page when entering Reason Comments (Doc ID 1566278.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Symptoms

DESCRIPTION
  ===========
  Two issues with Analyze Lines page when entering Reason Comments. Reason
  Details icon does not initially appear on Analyze Lines page after selecting
  Bid Action of Disallow. Also, if Reason Comments are entered without
  entering Reason Code, the comments do not appear in the email sent to
  bidder.
  
  REPLICATION STEPS
  =================
  1) Create a new Sourcing Event
  2) Go to Analyze Events and hit Analyze Lines link
  3) Change Bid Action to Disallow. See that the Reason Details icon does not
  appear. This is the first reported problem.
  4) Go back to Analyze Total
  5) Go back to Analyze Lines. See now that the Reason Details icon appears
  (even though Reason Code is left blank).
  6) Click on Reason Details icon
  7) Enter Reason Comments and select the Email Comments checkbox.
  8) Email is sent indicating the bid was disallowed. Problem is that the
  Comments are not included in the email. This is the second reported
  problem.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.