E-CRM: Address Book Entry 1 Contains More Than One Address Error at Person Component (Doc ID 1567150.1)

Last updated on MARCH 03, 2017

Applies to:

PeopleSoft Enterprise CRM Workforce Communications - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Address Book Entry 1 contains more than one Address error at person component

The issue can be reproduced at will with the following steps:

  1. The prospect is loaded in CS via External Test Score Load page
  2. This does not create person on CS side but create a Person on CRM side
  3. Create application with different address (than we have in initial Test Score load)
  4. On CRM side person basic sync message will go to success
  5. But when try to open person from person component it will through error:

Each Address Book Entry can only contain one Address.

Cause

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