Employee Information Is Not Copied Over From 360 To HRHD Case When Launched From Chat (Doc ID 1567949.1)

Last updated on JANUARY 12, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms


Employee information is not copied over from 360 to HRHD Case when launched from Chat.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start a chat from HRHD Employee Self Service Add Case page
2. Agent's window will launch 360 degree view of the employee
3. Click on Go after selecting Add HR HelpDesk Case from drop down
4. Employee info is not carried of to add case page


Cause

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