DEPT_SYNC Service Operation Causing No Matching Buffer Error (Doc ID 1568026.1)

Last updated on MARCH 20, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to add a new effective dated row in Finance environment, the following error occurs in HRMS side while trying the access the department.

ERROR
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No matching buffer found for level. (15,26)

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to finance environment and add a new effective dated row for department by navigating to Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Define Values > ChartField Values
2. Now login to HRMS side and access the same department by navigating to Set Up HRMS > Foundation Tables > Organization > Departments
3. Enter the same department in Department value and click on Search, the above error message popups.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use DEPT_SYNC integration.

Cause

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