DEPT_SYNC Service Operation Causing No Matching Buffer Error

(Doc ID 1568026.1)

Last updated on FEBRUARY 14, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.


When attempting to add a new effective dated row in Finance environment, the following error occurs in HRMS side while trying the access the department.

No matching buffer found for level. (15,26)

The issue can be reproduced at will with the following steps:
1. Login to finance environment and add a new effective dated row for department by navigating to Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Define Values > ChartField Values
2. Now login to HRMS side and access the same department by navigating to Set Up HRMS > Foundation Tables > Organization > Departments
3. Enter the same department in Department value and click on Search, the above error message popups.

The issue has the following business impact:
Due to this issue, users cannot use DEPT_SYNC integration.


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