Existing Open Event Closes When Employee Enters Life Event through Self Service (Doc ID 1568035.1)

Last updated on JUNE 07, 2023

Applies to:

Symptoms

If an employee enters a Life Event when there is an earlier-dated event that has not yet been finalized, the Life Event is set to open for processing while the earlier-dated event is closed. The Life Event should function just as it would if the corresponding event were created by the administrator instead of through Self Service, that is, the Life Event would close and the earlier event would remain open.

Steps to Replicate:
1. An employee with an event already open enters a Life Event through Self Service with a later date (Navigation: Self Service > Benefits > Life Events).

Changes

Cause

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