My Oracle Support Banner

SF: Student charges are not being moved the third party contract (Doc ID 1568180.1)

Last updated on FEBRUARY 06, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On CS 9 in PROD, student charges are not being paid up by a Third Party Contract..

This started several days ago and there have been no known setup changes.

There are no errors received during the process and the charges remain on the students account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. setup a Third Party Contract
2. assign a student to the Contract
3. student charges are not picked up by the Contract

BUSINESS IMPACT
-----------------------
Unable to process student payments. Most of our transactions are company related and the contract posting is critical.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.