E-PG: Error "Image Creation Failed" On Pivot Grid Chart Display

(Doc ID 1568414.1)

Last updated on AUGUST 30, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When attempting to display data from Pivot Grid, the following error occurs:
  
  ERROR
  - - - - - - - -
  "Image creation failed"

  and

  Error from Application Server Log:
  "PSJNI: Java exception thrown: java.lang.NoSuchMethodError: oracle.dss.graph.Graph.setCustomLayout(I)V"

Cause

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