EAR 9.1+ Conversation Does Not Open for Item Being Referenced on a Different Business Unit. (Doc ID 1573178.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
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UAT for our 8.9 to 9.1 PeopleSoft FIN upgrade 9.1 FP2

Statement of Issue
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EAR 9.1 Conversation Does Not Open for Item Being Referenced on a Different Business Unit.
Items can be tied to the same Customer ID but separate Business Units. A conversation entry can be created for a Customer via View/Update Conversations (CONVR_REVIEW_IC component) that references multiple items, including items under different business units.

This causes some issues for users who use the Item List page (ITEM_LIST Component, ITEM_LIST Page) for maintaining customer item balances in performing their day-to-day jobs. The Item List page searches by SetID, Item Business Unit, and Customer. The results that display in the Item Results must match the Business Unit used for searching.

Expected Behavior
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It’s possible that an Item under one business unit is referenced by a Conversation Entry under another business unit. When this item comes up in the Item List - Item Results via appropriate search criteria, this Item would have the Conversation Bubble icon active in the Item Results, which indicates that a conversation entry exists for this customer and item. This should link to the Conversation Entry that references the item, as expected.

Actual Behavior
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However when selecting that icon, the system displays the View/Update Conversations page with no matching results.

Business Impact
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This discrepancy in functionality is currently prohibiting customer from completing task 6-29-3 of Oracle PeopleSoft FSCM 8.9 to 9.1 Feature Pack 2 Upgrade Manual, for updating customer conversation entry business units.


Steps to Replicate
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1. Create conversation and reference several items from different business unit
2. Open the Item List page and click on the conversation bubble

Cause

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