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Duplicate Dependents Display On Self Service Health Care Dependent Summary Page (Doc ID 1576222.1)

Last updated on NOVEMBER 10, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Duplicate / Multiple dependents are displayed on the Main Menu --> Self Service --> Dependents and Beneficiaries --> Health Care Dependent Summary Page, when two (or more) entries contain the same COVERAGE_BEGIN_DT for the same Plan Type.  Expect the current dependents to list once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Insert Health Enrollment row with the same dependents for the same Coverage Begin Date, but different Deduction Begin Dates
2. Navigate to Self Service: Self Service > Benefits > Dependents and Beneficiaries > Health Care Dependent Summary

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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