CRM integration with CS create duplicate person on CRM side (Doc ID 1577604.1)

Last updated on SEPTEMBER 03, 2015

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 and later
Information in this document applies to any platform.

Goal

CRM has a integration with CS, if person is already present in the CRM by external test score load and later Applicant (person) created in CS that will fire person_basic_sync it will create duplicate person in CRM (two entries at search person)

Solution

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